Privacy Policy
of 22nbajee
At 22nbajee, the privacy and security of your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold as a registered player in Bangladesh.
Every piece of data you submit to 22nbajee — registration details, payment information, KYC documents — is transmitted over TLS/SSL encrypted connections, preventing interception in transit.
22nbajee does not sell your personal information to advertisers or data brokers. Your data is used solely to operate your account, process your transactions, and meet our legal obligations.
We apply a data-minimisation principle — we only collect information that is genuinely necessary to deliver our services safely and compliantly to players across Bangladesh.
Your bKash, Nagad, Rocket, and Upay wallet details are handled under strict security protocols. 22nbajee stores only the last four digits and account name — never your full wallet PIN or password.
Players can opt out of marketing communications, request data access reports, or apply for data deletion at any time by contacting our support team at support@22nbajee.
We retain your data only for as long as is necessary for the purpose it was collected, or as required by applicable legal and regulatory obligations. Retention periods are detailed in Section 7 of this Policy.
Data Controller Information
For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the 22nbajee platform is 22nbajee itself. As data controller, 22nbajee determines the purposes for which your personal data is collected and the means by which it is processed. All enquiries relating to the handling of your personal data should be directed to our support team using the contact details below.
| Detail | Information |
|---|---|
| Platform Name | 22nbajee |
| Platform URL | 22nbajee |
| Primary Market | Bangladesh (all major cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar) |
| Data Protection Contact | support@22nbajee (plain text — not a clickable link) |
| Support Hours | 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6) |
| Response Time | Within 48 hours for data-related requests; within 4 hours for urgent account security matters |
If you believe that your personal data has been processed in a manner inconsistent with this Privacy Policy, you have the right to raise a complaint directly with 22nbajee in the first instance. We are committed to investigating all privacy complaints thoroughly and to providing a written response within 10 Bangladesh Standard Time business days of receipt.
Contacting Us About Your Data: For all privacy-related requests — including subject access requests, data correction requests, marketing opt-outs, or deletion requests — please email support@22nbajee with the subject line "Privacy Request — [Your Username]". Include your registered email address and a brief description of your request so that we can respond accurately and efficiently.
Information We Collect
22nbajee collects personal information from you in three primary ways: information you provide directly, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors and identity verification partners. We do not collect any information beyond what is necessary to deliver our services safely, securely, and in compliance with applicable standards.
- Registration Data: Full legal name, date of birth, email address, mobile phone number, and the city or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
- Identity Verification (KYC) Documents: Scanned copies or photographs of your National Identity Card (NID), passport, or birth certificate; proof of address documents; and proof of payment method ownership where required.
- Payment Information: Your registered bKash, Nagad, Rocket, or Upay mobile wallet number (or bank account details for bank transfer requests), the name on the account, and transaction reference identifiers. We store only the last four digits of your wallet or card number — never your full credentials, PIN, or password.
- Account Preferences: Responsible gaming settings including deposit limits, session time limits, cool-off period preferences, and self-exclusion elections made through your account profile.
- Support Communications: The content of emails, chat messages, or any other communications you send to our support team at support@22nbajee, including any attachments you provide in the context of a support or dispute resolution request.
- Promotional Participation: Information provided when you opt into a promotion, complete a survey, or participate in a 22nbajee-run competition or tournament.
- Device and Browser Data: Your device type, operating system, browser type and version, screen resolution, and device language settings.
- IP Address and Geolocation: Your IP address at the time of each session, which is used to determine your approximate geographic location for compliance, fraud prevention, and responsible gaming purposes. IP data is not used for precision tracking of your physical location.
- Session and Gameplay Data: Login timestamps, session duration, pages visited, games played, bet amounts placed, bonus usage patterns, and withdrawal and deposit history. This data is used for account administration, fraud detection, and responsible gaming monitoring.
- Cookies and Similar Technologies: Data collected via cookies, web beacons, and local storage mechanisms as detailed in Section 6 of this Policy.
- Payment Processors: Transaction status confirmations, payment reference numbers, and name-matching data from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered Bangladeshi banks (including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank).
- Identity Verification Providers: Age and identity verification outcomes from third-party KYC service providers used to confirm that players meet 22nbajee's 18+ requirement and are who they claim to be.
- Fraud and Risk Monitoring Services: Risk scores, device fingerprint data, and behavioural anomaly flags from fraud prevention technology partners used to detect account abuse, multi-accounting, and prohibited automated betting activity.
How We Use Your Data
22nbajee uses the personal data it collects strictly for the purposes described below. We do not use your data for any purpose that is incompatible with those for which it was originally collected without first obtaining your explicit consent or establishing a new legal basis under applicable data protection principles.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your 22nbajee player account, including processing login requests, managing security settings, and handling account verification requirements. |
| Transaction Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts; verifying payment method ownership; and maintaining transaction records in BDT. |
| Identity Verification | Verifying that you meet the 18+ age requirement and that your identity matches the details provided during registration, in line with KYC obligations. |
| Game Delivery | Delivering casino games, live dealer tables, sports betting markets, slots, and crash games to your device; maintaining game session records; and resolving any game outcome disputes. |
| Fraud Prevention | Detecting and preventing multi-accounting, automated betting, payment fraud, identity misrepresentation, money laundering, and other forms of account abuse. |
| Responsible Gaming | Monitoring betting patterns for signs of problem gambling; administering deposit limits, self-exclusion agreements, and cool-off periods; and proactively reaching out to players showing indicators of gambling-related harm. |
| Customer Support | Responding to enquiries, resolving disputes, processing complaints, and providing technical assistance to registered 22nbajee players in Bangladesh. |
| Legal Compliance | Meeting applicable legal, regulatory, anti-money-laundering (AML), and counter-terrorism financing (CTF) obligations, including record-keeping and reporting requirements. |
| Marketing Communications | Sending promotional offers, bonus notifications, seasonal promotions (e.g., BPL season, Eid, Pohela Boishakh specials), and platform updates to players who have opted into marketing communications. You may opt out at any time. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve the 22nbajee platform, optimise the player experience, and develop new features relevant to the Bangladesh market. |
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from 22nbajee, you may opt out at any time by clicking the unsubscribe link in any marketing email, adjusting your notification preferences in your account settings, or contacting our support team at support@22nbajee. Opting out of marketing communications does not affect the delivery of essential account notifications such as deposit confirmations, withdrawal updates, and security alerts.
Legal Basis for Processing
Every processing activity carried out by 22nbajee rests on at least one lawful basis. The primary legal bases on which we rely are set out below. Where processing serves multiple purposes, each applicable basis is noted.
- Contractual Necessity: The majority of 22nbajee's data processing activities are necessary for the performance of the contract between 22nbajee and the player — namely, the Terms & Conditions agreed to at registration. This includes processing your data to operate your account, execute financial transactions, deliver games, and provide customer support.
- Legal Obligation: Certain processing activities are required to comply with applicable legal and regulatory obligations, including KYC identity verification, anti-money-laundering record-keeping, responsible gaming obligations, and responding to lawful requests from regulatory authorities or courts.
- Legitimate Interests: 22nbajee processes certain data on the basis of its legitimate interests as a platform operator, where those interests are not overridden by your fundamental privacy rights. This includes fraud detection and prevention, security monitoring, platform abuse prevention, and aggregated analytics for product improvement.
- Consent: Where processing is not covered by contractual necessity, legal obligation, or legitimate interests — specifically in relation to sending you direct marketing communications and placing non-essential cookies — we rely on your freely given, informed, and specific consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
If you would like to understand more about the specific legal basis applied to any particular processing activity carried out by 22nbajee, please contact us at support@22nbajee with the subject line "Legal Basis Query — [Your Username]" and we will respond in writing within 10 Bangladesh Standard Time business days.
Data Sharing & Disclosure
22nbajee does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share your data only in the limited, specific circumstances described below, and only to the extent necessary to fulfil the stated purpose.
22nbajee works with carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These partners include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the sole purpose of processing your deposit and withdrawal transactions in BDT.
- Game Software Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — who supply certified casino games and live dealer solutions. These providers receive only the minimum data necessary to identify your session and deliver the game (e.g., a tokenised session identifier) and do not receive your full personal profile.
- Identity Verification Providers: Third-party KYC partners who assist 22nbajee in verifying player age and identity against the 18+ requirement and anti-fraud standards.
- Fraud Prevention Technology: Partners who provide device fingerprinting, behavioural analytics, and risk-scoring tools used to detect multi-accounting, automated bots, and payment fraud on the 22nbajee platform.
- Email and SMS Delivery Services: Transactional messaging providers who deliver account notifications, security alerts, and (where consent is given) marketing communications to your registered email address and mobile number.
22nbajee may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies in the following circumstances:
- Where required by applicable law, court order, or lawful regulatory demand;
- Where necessary to investigate, prevent, or take action in respect of suspected fraud, money laundering, terrorist financing, or other criminal activity associated with your account;
- Where required to enforce our Terms & Conditions, including the investigation of potential breaches involving prohibited conduct;
- Where necessary to protect the rights, property, or safety of 22nbajee, its players, or the public.
In all cases of legal disclosure, 22nbajee will disclose only the minimum personal data required to satisfy the legal obligation and will, where legally permissible, notify the affected player of the disclosure.
In the event that 22nbajee undergoes a merger, acquisition, restructuring, or sale of all or a portion of its business assets, player personal data held at the time of the transaction may be transferred to the acquiring entity as part of that transaction. In such circumstances, 22nbajee will provide affected players with advance notice via their registered email address and will ensure that any successor entity agrees to honour the commitments made in this Privacy Policy with respect to the personal data transferred.
No Sale of Data: 22nbajee will never sell your personal information to advertisers, data aggregators, marketing list providers, or any other commercial third party. Your data is an operational necessity — not a product.
Cookies & Tracking Technologies
22nbajee uses cookies and similar local storage technologies to operate the platform, maintain your login session, remember your preferences, and collect aggregated analytics data that helps us improve the player experience. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the platform to function. Includes session authentication tokens, CSRF protection tokens, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality. | Session / up to 24 hours |
| Functional | Remembers your language preference (English), your responsible gaming settings, and your most recently played game category to personalise your 22nbajee experience on return visits. | Up to 30 days |
| Analytics | Collects anonymised, aggregated data about how players navigate 22nbajee — which pages are visited most, where users drop off, and which game categories attract the highest engagement. No personally identifiable information is stored in analytics cookies. | Up to 12 months |
| Security & Fraud Prevention | Used to detect and prevent fraudulent login attempts, bot activity, and multi-account registration. Assigns a device token that assists in distinguishing legitimate players from automated systems. | Up to 90 days |
| Marketing (Consent-Only) | Where you have explicitly consented, marketing cookies track which promotional offers you have engaged with on 22nbajee so that we can deliver more relevant bonus notifications. These cookies are only activated upon your opt-in consent. | Up to 30 days |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, manage, block, or delete cookies through their privacy or settings menus. Please note that disabling strictly necessary cookies will impair the core functionality of 22nbajee, including your ability to log in and maintain an active game session.
To withdraw consent for marketing cookies specifically, you may contact us at support@22nbajee or adjust your marketing preferences in your 22nbajee account profile. Withdrawing cookie consent does not affect any data processed prior to withdrawal, and it will not affect your access to the platform's games, payment facilities, or customer support.
No Third-Party Advertising Cookies: 22nbajee does not allow third-party advertising networks to place tracking cookies on the platform. The only cookies set on 22nbajee domains are those described in the table above, operated directly by 22nbajee or by its vetted technology service providers acting strictly on 22nbajee's behalf.
Data Retention
22nbajee retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymised in a manner that renders it irreversible.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account plus 5 years after closure | Legal/regulatory obligation; contractual necessity |
| KYC / Identity Documents | Duration of account plus 5 years after closure | AML/KYC regulatory obligation |
| Transaction Records (BDT) | 7 years from transaction date | Financial record-keeping obligation |
| Game Session Logs | 3 years from session date | Dispute resolution; regulatory audit |
| Support Communications | 3 years from last interaction | Legitimate interest; dispute resolution |
| Self-Exclusion Records | Permanent (or for the duration of the exclusion period plus 5 years) | Responsible gaming obligation |
| Marketing Consent Records | Duration of consent plus 3 years | Consent management and legal accountability |
| Analytics Data (anonymised) | Up to 24 months on a rolling basis | Legitimate interest; product improvement |
| Fraud Investigation Records | 7 years from investigation conclusion | Legal obligation; crime prevention |
Upon expiry of the applicable retention period, personal data is either permanently deleted from 22nbajee's systems or irreversibly anonymised so that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data.
Where a player submits a valid data deletion request (see Section 8), 22nbajee will assess whether any legal retention obligation requires the data to be kept beyond the player's request. Where no such obligation exists, deletion will be completed within 30 days of the verified request.
Your Privacy Rights
As a registered player on 22nbajee, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at support@22nbajee with the subject line "Privacy Rights Request — [Your Username]" and include your registered email address and a clear description of the right you wish to exercise. We will acknowledge your request within 48 hours and aim to fulfil it within 30 calendar days of identity verification.
Identity Verification for Rights Requests: To protect your personal data from unauthorised access, 22nbajee requires all privacy rights requests to be verified before action is taken. You will be asked to confirm your registered email address and, where necessary, to provide a form of identity documentation consistent with your registered KYC profile. We will not act on a rights request that cannot be adequately verified. This verification step is a safeguard for your protection, not a barrier.
Data Security
22nbajee takes the security of your personal data seriously and implements a multi-layered technical and organisational security framework to protect player information against unauthorised access, accidental loss, alteration, disclosure, or destruction. The security measures described below are reviewed and updated on a regular basis to reflect evolving best practices and threat landscapes.
- TLS/SSL Encryption in Transit: All data transmitted between your device and 22nbajee's servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission over public or private networks.
- Encryption at Rest: Sensitive personal data stored on 22nbajee's servers — including KYC documents, payment method identifiers, and account credentials — is stored in an encrypted format. Encryption keys are managed separately from the data they protect, using hardware security modules.
- Access Controls: Access to player personal data within 22nbajee's operational systems is restricted on a strict need-to-know basis. Only authorised personnel with a defined business need are granted access, and all access events are logged and reviewed. Access rights are reviewed quarterly and revoked immediately upon role change or departure.
- Password Security: Player account passwords are hashed using a strong, salted cryptographic hashing algorithm. 22nbajee does not store your password in plain text and cannot retrieve it — only a reset mechanism is available. We strongly recommend that all players use a unique, complex password for their 22nbajee account and enable any additional security features offered through their account settings.
- Fraud and Intrusion Monitoring: 22nbajee operates continuous automated monitoring of its platform for signs of unauthorised access, anomalous login patterns, and suspected data exfiltration attempts. Security alerts are triaged by a dedicated operations team on a 24/7 basis across Bangladesh Standard Time.
- Third-Party Security Standards: All third-party service providers who process player data on behalf of 22nbajee are required to demonstrate and maintain security standards at least equivalent to those applied by 22nbajee itself. Data processing agreements with all providers include binding security obligations and audit rights.
- Data Breach Response: In the event of a confirmed personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 22nbajee will notify affected players promptly via their registered email address, setting out the nature of the breach, the categories of data affected, the likely consequences, and the steps taken or proposed to address the breach and mitigate its effects.
While 22nbajee applies rigorous security measures, no online platform can guarantee absolute security against all conceivable threats. Players are encouraged to take their own precautions — including using strong and unique passwords, keeping their device software up to date, and never sharing their 22nbajee login credentials with any other person.
Reporting a Security Concern: If you believe your 22nbajee account has been accessed without your authorisation, or if you have identified a potential security vulnerability on the platform, please contact our security team immediately at support@22nbajee with the subject line "Security Alert — [Your Username]". We treat all security reports with the highest priority and aim to respond within 4 hours of receipt during Bangladesh Standard Time operating hours.
Changes to This Policy
22nbajee reserves the right to update or amend this Privacy Policy from time to time in response to changes in applicable law, updates to our data processing practices, the introduction of new platform features, or feedback from players and regulatory stakeholders. All updates will be reflected in the revised effective date displayed at the top of this page.
When material changes are made to this Privacy Policy — that is, changes that significantly affect how your personal data is collected, used, or shared — 22nbajee will notify registered players via the email address associated with their account at least 7 days before the changes take effect. The notification will clearly describe what has changed and why. For non-material updates such as minor clarifications of existing practices or corrections of typographical errors, we may update this page without individual notification.
Your continued use of the 22nbajee platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree with any changes made to this Policy, you should cease using the platform and may request account closure and the return of your real-money balance by contacting support@22nbajee in accordance with the procedures described in the 22nbajee Terms & Conditions.
Previous versions of this Privacy Policy are archived and available upon request. To obtain a copy of a prior version, please contact support@22nbajee with the subject line "Privacy Policy Archive Request" and specify the version date you require.
This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together with this document form the complete framework governing your relationship with 22nbajee as a registered player in Bangladesh.
Questions About This Privacy Policy? If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22nbajee handles your personal data, please do not hesitate to contact our support team at support@22nbajee. We are available 24 hours a day, seven days a week on Bangladesh Standard Time (BST, UTC+6) and are committed to resolving all privacy enquiries promptly, transparently, and with care.
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